Privacy Policy

Effective Date: October 29, 2026
Last Updated: October 29, 2026

This Refund & Cancellation Policy explains how subscription cancellations, renewals, charges, and refund requests are handled for Eluna Mind ("Eluna Mind," "we," "us," or "our").

By purchasing a paid Eluna Mind subscription, you agree to this Policy together with our Terms of Service and other applicable policies.

You may cancel your Eluna Mind subscription at any time using the cancellation options available through your account or billing settings, or through another cancellation method provided by Eluna Mind.

Cancellation prevents future renewal of your subscription.

Unless otherwise required by applicable law, cancelling your subscription does not immediately terminate access to features you have already paid for. You may generally continue using your paid plan until the end of your current billing period.

Deleting the Eluna Mind application, deleting your account, or simply stopping use of the Services does not necessarily cancel an active subscription. Users should follow the applicable subscription cancellation process.

Unless otherwise stated at checkout, recurring Eluna Mind subscriptions automatically renew at the end of each applicable billing period until cancelled.

To avoid the next recurring charge, you must cancel before your next scheduled renewal is processed.

Users are responsible for managing their subscriptions and cancelling before renewal if they no longer wish to continue.

Except where required by applicable law or expressly stated otherwise by Eluna Mind, subscription payments are generally non-refundable once processed.

A refund is not automatically provided because a user:

• Changes their mind after purchasing
• Does not use the Services
• Uses the Services only occasionally
• Forgets to cancel before renewal
• No longer needs the Services
• Fails to cancel before the next billing date
• Is dissatisfied with a particular AI-generated response or result

However, Eluna Mind may review refund requests individually in appropriate circumstances.

Nothing in this Policy limits refund, cancellation, or other consumer rights that cannot legally be waived.

Eluna Mind may consider a full or partial refund, where appropriate, in circumstances such as:

• Duplicate charges
• Confirmed billing errors
• Incorrect subscription charges
• Unauthorized charges, subject to reasonable verification
• Material technical problems that prevented reasonable access to paid Services
• Other exceptional circumstances determined by Eluna Mind

Submitting a refund request does not guarantee approval.

Approval of a refund in one situation does not create an obligation to approve future refund requests in similar circumstances.

All refund decisions remain subject to applicable law.

Eluna Mind provides access to AI-powered educational and productivity tools.

As explained in our Terms of Service, artificial intelligence may occasionally produce inaccurate, incomplete, outdated, incorrectly cited, or otherwise unsuitable information.

Purchasing a subscription provides access to the applicable Eluna Mind features and Services. It does not guarantee a particular AI-generated answer, academic result, grade, career outcome, or other result.

Dissatisfaction with an individual AI-generated response does not, by itself, automatically qualify a subscription for a refund, except where otherwise required by applicable law.

Temporary interruptions, maintenance, isolated errors, internet connectivity problems, third-party outages, or short periods of service unavailability do not automatically qualify a subscription for a refund.

If a significant technical problem attributable to the Services prevents reasonable access to paid features for a material period, contact us so we can investigate and determine an appropriate resolution.

If you believe you were incorrectly charged or that your payment method was used without authorization, contact us promptly at:

support@elunamind.app

We may request reasonable information necessary to investigate the transaction and protect the relevant account.

You should also contact your payment provider or financial institution where appropriate.

For your security, never send complete credit-card or banking information by email.

To request a refund, contact:

support@elunamind.app

Please provide:

• The email address associated with your Eluna Mind account
• The date of the charge
• Transaction or invoice information, if available
• A brief explanation of the reason for your request

We may request additional information reasonably necessary to investigate the request.

Submitting a request does not guarantee that a refund will be approved.

Approved refunds will generally be returned to the original payment method used for the purchase.

The time required for a refund to appear may depend on the payment processor, financial institution, payment method, and other factors outside Eluna Mind's control.

If an Eluna Mind subscription is purchased through a third-party platform, app marketplace, or other external billing provider, cancellation and refund requests may need to be processed through that provider.

Such purchases may also be subject to that provider's applicable billing, cancellation, and refund policies.

To the extent permitted by applicable law, Eluna Mind may reject refund requests that we reasonably determine involve fraud, abuse, manipulation, or attempts to obtain paid Services without proper payment.

Accounts associated with fraudulent or abusive activity may also be restricted or terminated in accordance with our Terms of Service.

Nothing in this Policy is intended to exclude, restrict, or waive rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

Where applicable law provides a mandatory refund, cancellation, or other statutory right, that law will apply regardless of any conflicting provision in this Policy.

We may update this Refund & Cancellation Policy as our Services, subscription structure, payment systems, or legal requirements change.

The "Last Updated" date at the top identifies the latest version.

Where required by applicable law, we will provide appropriate notice of material changes.

For questions regarding subscriptions, cancellations, billing, or refunds, contact:

Eluna Mind
Ontario, Canada
Email: hello@elunamind.com

© 2026 Eluna Mind. All rights reserved.