Refund Policy

Last updated October 29, 2026

Effective Date: October 29, 2026 Last Updated: October 29, 2026
This Refund & Cancellation Policy explains the rules regarding subscription cancellations, renewals, charges, and refund requests for Eluna Mind ("Eluna Mind," "we," "us," or "our").
By purchasing a paid Eluna Mind subscription, you agree to this Policy together with our Terms of Service and other applicable policies.

Subscription Cancellation

You may cancel your Eluna Mind subscription at any time using the cancellation options available through your account or billing settings, or through another cancellation method provided by Eluna Mind.
Cancellation prevents future renewal of your subscription.
Unless otherwise required by applicable law, cancelling your subscription does not immediately terminate access to features you have already paid for. You may generally continue using your paid plan until the end of your current billing period.
Deleting the Eluna Mind application or simply stopping use of the Services does not necessarily cancel an active subscription.

Automatic Renewal

Unless otherwise stated at checkout, recurring Eluna Mind subscriptions automatically renew at the end of each applicable billing period until cancelled.
To avoid the next recurring charge, you must cancel before your next scheduled renewal is processed.
Users are responsible for managing their subscription and cancelling it before renewal if they no longer wish to continue.

Refunds

Except where required by applicable law or expressly stated otherwise by Eluna Mind, payments and subscription charges are generally non-refundable once processed.
This includes situations where a user:

Changes their mind after purchasing
Does not use the Services
Uses the Services only occasionally
Forgets to cancel before a renewal
No longer needs the Services
Fails to cancel before the next billing date

However, Eluna Mind may review refund requests individually in appropriate circumstances.
Nothing in this Policy limits refund, cancellation, or other consumer rights that cannot legally be waived.

When We May Consider a Refund

We may consider a full or partial refund, where appropriate, for circumstances such as:

Duplicate charges
Confirmed billing errors
An incorrect subscription charge
Material technical problems that prevented reasonable access to paid Services
Other exceptional circumstances determined by Eluna Mind

Approval of one refund does not create an obligation to approve future refund requests in similar circumstances.
Refund decisions remain subject to applicable law.

AI-Generated Results

Purchasing an Eluna Mind subscription provides access to applicable Services and features. It does not guarantee a particular AI-generated answer, academic result, grade, career outcome, or other result.
As explained in our Terms of Service, artificial intelligence can occasionally produce inaccurate, incomplete, outdated, or otherwise unsuitable information.
Dissatisfaction with a particular AI-generated response does not, by itself, automatically qualify a purchase for a refund, except where otherwise required by applicable law.

Technical Problems

Temporary interruptions, maintenance, third-party outages, or isolated technical issues do not automatically qualify a subscription for a refund.
If a significant technical problem prevents reasonable access to paid Services for a material period, contact us so we can investigate the issue and determine an appropriate resolution.

Unauthorized Charges

If you believe your payment method was used without authorization, contact us promptly at:
hello@elunamind.com
You should also contact your payment provider or financial institution where appropriate.
We may request reasonable information necessary to investigate the transaction and protect the relevant account.
Do not send complete credit-card or banking information by email.

How to Request a Refund

To request a refund, contact:
hello@elunamind.com
Please provide:

The email address associated with your Eluna Mind account
The date of the charge
Transaction or invoice information, if available
A brief explanation of the issue

We may request additional information reasonably necessary to review the request.
Submitting a refund request does not guarantee that a refund will be approved.

Approved Refunds

If a refund is approved, it will generally be returned to the original payment method used for the purchase.
Processing times may vary depending on the payment provider, financial institution, payment method, and other factors outside Eluna Mind's control.
Eluna Mind does not control how quickly a bank or payment provider posts an approved refund after it has been issued.

Third-Party Purchases

If an Eluna Mind subscription is purchased through a third-party platform or marketplace, cancellation and refund requests may need to be handled through that platform.
Such purchases may also be subject to the third party's applicable billing, cancellation, and refund rules.

Abuse of Refunds

Eluna Mind reserves the right, to the extent permitted by applicable law, to reject refund requests that we reasonably determine involve fraud, abuse, manipulation, or repeated attempts to obtain paid Services without payment.
Accounts associated with fraudulent activity may also be restricted or terminated in accordance with our Terms of Service.

Consumer Rights

Nothing in this Policy is intended to exclude, restrict, or waive rights or remedies that cannot legally be excluded under applicable consumer-protection laws.
Where applicable law provides a mandatory cancellation, refund, or other statutory right, that law will apply.

Changes to This Policy

We may update this Refund & Cancellation Policy as our Services, subscription structure, payment systems, or legal requirements change.
The "Last Updated" date at the top identifies the latest version.
Where required by applicable law, we will provide appropriate notice of material changes.